Patient’s Rights and Responsibilities

RIGHTS OF THE PATIENT:

Every patient has the right to courtesy, respect, dignity, privacy, responsiveness, and timely attention to his/her needs regardless of age, race, sex, national origin, religion, cultural or physical handicap, personal value, and beliefs.
Every patient has the right to every consideration of his privacy and individuality as it relates to his/her social, religious, and psychological well-being.
Every patient has the right to confidentiality. Has the right to approve or refuse the release of medical information to any individual outside the facility, except in the case of transfer to another health facility, or as required by law or third-party payment contract.
Every patient has the right to express grievances or complaints without fear of reprisals.
Every patient has the right to continuity of health care. The physician may not discontinue treatment of a patient as long as further treatment is medically indicated, without giving the patient sufficient opportunity to make alternative arrangements.
Every patient is provided complete information regarding diagnosis, treatment, and prognosis, as well as alternative treatments or procedures and the possible risk and side effects associated with treatment. If medically inadvisable to disclose to the patient such information, the information is given to a person designated by the patient or to a legally authorized individual.
Every patient has the right to make decisions regarding the health care that is recommended by the physician. Accordingly, the patient may accept or refuse any recommended medical treatment.
Every patient has the right to be informed of any research or experimental projects and to refuse participation without compromise to the patient’s usual care.
Every patient has the right to appropriate treatment and care to include the assessment/management of pain.
Every patient has the right to understand facility charges. You have the right to an explanation of all facility charges related to your health care.
Every patient has the right to all resuscitative measures; therefore, we will not honor Advance Directives.
Every patient has the right to participate in their health care treatment and decisions.

RESPONSIBILITIES OF THE PATIENT:

Every patient has the right to courtesy, respect, dignity, privacy, responsiveness, and timely attention to his/her needs regardless of age, race, sex, national origin, religion, cultural or physical handicap, personal value, and beliefs.
Every patient has the right to every consideration of his privacy and individuality as it relates to his/her social, religious, and psychological well-being.
Every patient has the right to confidentiality. Has the right to approve or refuse the release of medical information to any individual outside the facility, except in the case of transfer to another health facility, or as required by law or third-party payment contract.
Every patient has the right to express grievances or complaints without fear of reprisals.
Every patient has the right to continuity of health care. The physician may not discontinue treatment of a patient as long as further treatment is medically indicated, without giving the patient sufficient opportunity to make alternative arrangements.
Every patient is provided complete information regarding diagnosis, treatment, and prognosis, as well as alternative treatments or procedures and the possible risk and side effects associated with treatment. If medically inadvisable to disclose to the patient such information, the information is given to a person designated by the patient or to a legally authorized individual.
Every patient has the right to make decisions regarding the health care that is recommended by the physician. Accordingly, the patient may accept or refuse any recommended medical treatment.

PATIENT COMPLAINT OR GRIEVANCE:

To report a complaint or grievance, you may contact the facility Administrator by phone at 219.273.2570 or by mail to the center address.

Complaint Hotline for the Agency for Health Care Administration: 888-419-3456 or 800-955-8771 (TDD).

Report a Patient Safety Concern or File a Complaint with The Joint Commission: https://www.jointcommission.org/resources/patient-safety-topics/report-a-patient-safety-concern-or-complaint/.

All Medicare beneficiaries may file a complaint or grievance with The Medicare Beneficiary Ombudsman Online at: https://www.medicare.gov/basics/your-medicare-rights/get-help-with-your-rights-protections.

Office of Medicare Beneficiary and Family Centered Care: 800-317-0751 or 855-843-4776 (TTY).

Medicare: www.medicare.gov or call 1-800-MEDICARE (1-800-633-4227).

Mailing Address:
Indiana State Department of Health
Health Care Facility Complaint Program
2 North Meridian Street, 4B
Indianapolis, IN 46204